{
  "name": "Support ticket intake \u2192 Sheet + alert",
  "nodes": [
    {
      "parameters": {
        "content": "## Support ticket intake\n\n**What it does:** turns inbound email into a tracked ticket row and alerts your team on Slack.\n\n**Setup**\n1. Open *New email* \u2192 connect **Gmail**.\n2. Open *Log ticket* \u2192 connect **Google Sheets**, pick your tickets sheet.\n3. Open *Alert team* \u2192 connect **Slack**, choose a channel.\n4. Click **Active**.",
        "width": 360,
        "height": 300
      },
      "id": "sticky-setup",
      "name": "Setup guide",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -520,
        -140
      ]
    },
    {
      "parameters": {
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "filters": {}
      },
      "id": "trg",
      "name": "New email",
      "type": "n8n-nodes-base.gmailTrigger",
      "typeVersion": 1.2,
      "position": [
        -260,
        0
      ]
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": "",
        "sheetName": "",
        "columns": {
          "mappingMode": "autoMapInputData",
          "value": {}
        }
      },
      "id": "sheet",
      "name": "Log ticket",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.5,
      "position": [
        20,
        -60
      ]
    },
    {
      "parameters": {
        "resource": "message",
        "operation": "post",
        "select": "channel",
        "text": "=New support ticket for your business: {{ $json.subject }}"
      },
      "id": "slack",
      "name": "Alert team",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [
        20,
        120
      ]
    }
  ],
  "connections": {
    "New email": {
      "main": [
        [
          {
            "node": "Log ticket",
            "type": "main",
            "index": 0
          },
          {
            "node": "Alert team",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1"
  },
  "tags": [],
  "id": "Y3eWoDPu9uA0fQdf"
}