Last updated: 31 May 2026
We want you to be happy with Himalaya Cloud. This policy explains when refunds are available. It forms part of our Terms of Service.
New shared-hosting and reseller-hosting orders carry a 7-day money-back guarantee. If you’re not satisfied, request a refund within 7 days of your first purchase and we’ll refund the hosting fee. The guarantee applies once per customer and does not cover renewals, domains, or setup fees.
VPS and managed-n8n plans may be refunded on a pro-rata basis for unused time, at our discretion, less any setup or migration costs and less third-party costs already incurred (e.g. licences). Because these are dedicated resources provisioned on order, they are not covered by the 7-day guarantee.
Domain registrations, renewals, and transfers are non-refundable once submitted to the registry. Registry fees are charged immediately and cannot be reversed, regardless of whether the domain is used.
One-time setup fees, and consumed add-ons or completed professional services (e.g. a delivered workflow build or migration), are non-refundable.
Services suspended or terminated for breach of our Terms of Service or Acceptable Use are not eligible for a refund.
If you have a billing concern, please contact us first — we’ll work to resolve it quickly. Filing a chargeback without contacting us may result in suspension of your services pending resolution.
Open a ticket from your client area or email support@himalaya.cloud with your invoice number and the reason for the request. Approved refunds are returned to the original payment method where possible; processing times depend on the payment provider and are typically completed within 7–14 business days.
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